Privacy Policy

1. Introduction

Welcome to st789's Privacy Policy. At st789, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect the personal data you provide when you access or use our online gaming platform at https://st789.cam (the "Platform"), including all services related to online casino games, sports betting, togel (numbers lottery), and account management.

This Privacy Policy applies to all users of st789, including residents of Indonesia who create accounts, make deposits, place bets, or otherwise interact with our services. By using st789, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy. If you do not agree with our privacy practices, you must not use the Platform.

st789 operates in compliance with applicable Indonesian data protection regulations and international privacy standards. We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

2. Information We Collect

st789 collects various types of information to provide, maintain, and improve our services. The information we collect falls into the following categories:

2.1 Personal Information You Provide

When you register for an st789 account, make deposits, or contact customer support, you voluntarily provide us with personal information, including but not limited to:

• Identity Information: Full legal name, date of birth, gender, nationality, and Indonesian ID card number (KTP) as part of our mandatory Know Your Customer (KYC) verification process.
• Contact Information: Email address, mobile phone number, residential address, and postal code.
• Account Credentials: Username, password (stored in encrypted form), and security questions.
• Financial Information: Bank account details (account number, bank name, account holder name) for BCA, BRI, BNI, Mandiri, and other Indonesian banks; e-wallet account information (OVO, DANA, GoPay); transaction history, deposit and withdrawal records, and balance information.
• Verification Documents: Copies of government-issued identification (KTP), proof of address (utility bills, bank statements), selfie photos for facial verification, and any other documents required to complete KYC procedures.
• Communication Data: Content of your communications with our customer support team, including emails, live chat transcripts, and support tickets.

2.2 Information Collected Automatically

When you access st789, we automatically collect certain technical information about your device and browsing behavior through cookies, log files, and similar technologies:

• Device Information: IP address, browser type and version, operating system, device type (desktop, mobile, tablet), screen resolution, and unique device identifiers.
• Usage Information: Pages viewed, time spent on pages, clickstream data, referring and exit pages, date and time stamps of visits, games played, bets placed, bet amounts, wins and losses, and session duration.
• Location Data: Geographic location derived from your IP address to verify compliance with regional restrictions and to ensure you are physically located in Indonesia when accessing the Platform.
• Cookies and Tracking Technologies: st789 uses cookies (small text files stored on your device) to remember your preferences, maintain your login session, and analyze Platform performance. You can control cookie settings through your browser, but disabling cookies may limit Platform functionality.

2.3 Information from Third Parties

In certain circumstances, st789 may receive information about you from third-party sources, including:

• Payment Processors: Transaction confirmations, fraud risk assessments, and verification status from Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay).
• Identity Verification Services: Age verification results, identity authentication data, and fraud detection signals from third-party KYC providers.
• Game Providers: Game session data, bet outcomes, and RTP (Return to Player) statistics from our certified game partners including Pragmatic Play, Evolution Gaming, NetEnt, and Microgaming.

3. How We Use Your Information

st789 uses your personal information for the following purposes:

3.1 Account Management and Service Delivery

• Create, maintain, and manage your st789 account
• Process your registration and verify your identity through KYC procedures
• Authenticate your login and maintain account security
• Enable deposits, withdrawals, and other financial transactions
• Process bets, calculate winnings, and update your account balance
• Manage your participation in games, tournaments, and promotions

3.2 Compliance and Security

• Verify your age (21+ requirement) and ensure you are legally eligible to gamble
• Verify your location to ensure you are accessing st789 from within Indonesia
• Detect and prevent fraud, money laundering, underage gambling, and other illegal activities
• Enforce our Terms & Conditions and investigate violations
• Respond to legal requests, court orders, and regulatory inquiries
• Maintain audit trails for anti-money laundering (AML) and responsible gaming purposes

3.3 Customer Support and Communication

• Respond to your inquiries, support requests, and complaints
• Send you transactional emails (deposit confirmations, withdrawal notifications, password resets)
• Notify you of important account changes, Terms updates, or security alerts
• Provide customer support in Indonesian and English via live chat, email, and WhatsApp

3.4 Marketing and Promotions (With Your Consent)

• Send you promotional offers, bonuses, and VIP rewards information
• Notify you of new games, features, and Platform updates
• Personalize marketing communications based on your gaming preferences and history
• Conduct surveys to gather feedback and improve our services

Note: You can opt out of marketing communications at any time by clicking "unsubscribe" in our emails or adjusting your communication preferences in your account settings.

3.5 Platform Improvement and Analytics

• Analyze user behavior to improve Platform functionality, game selection, and user experience
• Monitor Platform performance, identify technical issues, and optimize loading speeds
• Conduct A/B testing to evaluate new features and design changes
• Generate aggregated, anonymized statistics for internal reporting (e.g., most popular games, peak usage times)

4. How We Share Your Information

st789 does not sell your personal information to third parties. However, we may share your data with the following categories of recipients under specific circumstances:

4.1 Service Providers

We engage trusted third-party service providers to perform functions on our behalf, including:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) process your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC services verify your identity, age, and address to comply with regulatory requirements.
• Game Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and other certified game studios receive minimal data (username, bet amounts) to deliver game services.
• Hosting and Infrastructure Providers: Secure data centers and cloud hosting services store and protect our databases.
• Customer Support Tools: Live chat platforms, email services, and helpdesk software process your support communications.

All service providers are contractually obligated to protect your data and use it solely for the purposes we specify.

4.2 Legal and Regulatory Authorities

We may disclose your personal information to government authorities, law enforcement agencies, courts, or regulatory bodies when required by law or when we believe in good faith that disclosure is necessary to:

• Comply with legal obligations, court orders, or subpoenas
• Investigate fraud, money laundering, or other criminal activity
• Protect the rights, property, or safety of st789, our users, or the public
• Enforce our Terms & Conditions or defend against legal claims

4.3 Business Transfers

In the event st789 undergoes a merger, acquisition, asset sale, or bankruptcy, your personal information may be transferred to the acquiring entity. We will notify you via email or prominent notice on the Platform before your data is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with other parties when you explicitly consent to such sharing. For example, if you participate in a co-branded promotion with a third party, we will seek your permission before sharing your data with that partner.

5. Data Security

st789 employs comprehensive security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• Encryption: All data transmitted between your device and our servers is protected by 256-bit SSL (Secure Socket Layer) encryption—the same technology used by major banks worldwide.
• Secure Storage: Personal information is stored on secure servers with restricted access, located in data centers with physical security controls including surveillance, access logs, and environmental protections.
• Access Controls: Only authorized st789 employees with a legitimate business need can access personal data, and all access is logged and monitored.
• Password Protection: Your password is stored using one-way cryptographic hashing, meaning even st789 cannot retrieve your original password.
• Regular Audits: We conduct periodic security audits, vulnerability assessments, and penetration testing to identify and address potential weaknesses.
• Employee Training: All st789 staff undergo data protection training and are bound by confidentiality agreements.

Despite our best efforts, no system is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security. You acknowledge that data transmission over the internet carries inherent risks, and you provide information at your own risk.

6. Data Retention

st789 retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Active Accounts: Personal information is retained for the duration of your active account plus six (6) months after account closure to address any post-closure inquiries or disputes.
• Financial Records: Transaction history, deposit and withdrawal records, and KYC documents are retained for seven (7) years to comply with Indonesian anti-money laundering regulations and tax laws.
• Marketing Communications: Email addresses and communication preferences are retained until you unsubscribe, after which they are deleted within 90 days.
• Legal Holds: If your data is subject to a legal hold, regulatory investigation, or ongoing dispute, we will retain relevant information until the matter is resolved.

After the applicable retention period expires, your personal information is securely deleted or anonymized such that it can no longer be associated with you.

7. Your Privacy Rights

Under Indonesian data protection regulations and international privacy standards, you have the following rights regarding your personal information:

Right	Description
Right to Access	Request a copy of the personal information st789 holds about you, including account details, transaction history, and KYC documents.
Right to Rectification	Request correction of inaccurate or incomplete personal information. You can update most information directly in your account settings.
Right to Erasure	Request deletion of your personal information, subject to legal retention obligations. Note that account closure triggers data deletion after the retention period.
Right to Restriction	Request that we limit the processing of your personal information in certain circumstances, such as while we verify data accuracy.
Right to Data Portability	Request a copy of your personal information in a structured, machine-readable format for transfer to another service provider.
Right to Object	Object to our processing of your personal information for marketing purposes. You can opt out of marketing communications at any time.
Right to Withdraw Consent	Withdraw consent for specific data processing activities, such as marketing communications or optional cookies.

To exercise any of these rights, please contact our Data Protection Officer at [email protected] (displayed as plain text only). We will respond to your request within 30 days. Please note that we may require proof of identity before processing your request to prevent unauthorized access to your data.

8. Cookies and Tracking Technologies

st789 uses cookies and similar tracking technologies to enhance your experience, maintain your login session, and analyze Platform usage. Our cookies fall into the following categories:

• Essential Cookies: Required for core Platform functionality, including login authentication, session management, and security features. These cannot be disabled without breaking the Platform.
• Performance Cookies: Collect anonymous data about how you use st789, including pages visited, time spent on site, and error messages encountered. Used to optimize Platform performance.
• Functionality Cookies: Remember your preferences, such as language settings, timezone (WIB), and display options.
• Marketing Cookies: Track your activity across websites to deliver personalized advertisements (if applicable). You can disable these via browser settings without affecting Platform functionality.

You can manage cookie preferences through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, and receive notifications when cookies are set. Refer to your browser's help documentation for instructions. Note that disabling essential cookies may prevent you from using certain Platform features.

9. Third-Party Links

The st789 Platform may contain links to third-party websites, such as game provider sites or payment processor portals. This Privacy Policy applies only to st789. We are not responsible for the privacy practices of third-party sites, and we encourage you to review their privacy policies before providing any personal information. st789 does not control and is not liable for third-party data collection practices.

10. Children's Privacy

st789 is strictly intended for users who are at least 21 years of age. We do not knowingly collect personal information from individuals under 21. If we become aware that we have inadvertently collected information from a person under 21, we will immediately delete such information and close the associated account. If you believe a minor has provided personal information to st789, please contact us immediately at [email protected].

11. International Data Transfers

Your personal information is primarily stored on servers located in secure data centers within or near Indonesia. However, some service providers may process data outside Indonesia. When we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or Privacy Shield certification (where applicable), to protect your information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

st789 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated via email to the address associated with your account or through a prominent notice on the Platform. The "Last Updated" date at the top of this document indicates when the Policy was last revised. Your continued use of st789 after changes are posted constitutes acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically.

13. Contact Information

If you have questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

• Email: [email protected] (displayed as plain text only, not a clickable link)
• Customer Support: Available 24/7 via live chat within your account dashboard
• Mailing Address: st789 Data Protection Officer, Jakarta, Indonesia

We take all privacy inquiries seriously and will respond promptly to address your concerns.